Privacy Policy

This Privacy Policy describes how neomi handles information when you browse books, read summaries, listen to audio, and follow collections in our service.

ი/მ ტესტიო operates neomi. Registration number: 01008037033.

For privacy requests, deletion requests, questions about these terms, or content concerns, email support@resty.ge. Please identify Neomi and describe your request. Do not send passwords, payment details, or identity documents in your initial message.

• Account. The Neomi app asks you to create an account or sign in: with an email address and password, with Google (Android), or with Sign in with Apple (iPhone). We store your email address and the account ID; with Google, also the name and profile picture link your Google account shares; with Apple, the name you choose to share the first time you sign in. If you hide your email with Apple, we receive only Apple’s private relay address. Passwords are handled by our authentication provider and never stored in readable form. Browsing the website does not require an account.
• Searches and content requests. We process the search text you enter, requested books, summary length, and narration choices to find and deliver content. Searches sent through the expanded search feature are processed by Google Gemini and Google Books. Please use book titles or author names and avoid entering personal or sensitive information.
• Listening progress, favorites and settings. In the app, the books you start and finish, where you stopped, your favorites, and your narrator, playback speed and language settings are saved on your phone and synchronized to your account, so they follow you to another phone. On the website, your narrator choice and completed collection days are saved only in your browser’s local storage.
• Neomi PRO purchases. If you subscribe, the App Store or Google Play sends us the purchase details needed to unlock PRO on your account: the plan, the purchase and transaction identifiers, purchase and expiry dates, renewal and cancellation status, and the store’s signed purchase records and status notifications. We link them to your account ID so PRO works on any phone you sign in on. We never receive your card or bank details.
• Usage statistics. To understand how Neomi is used, we record when the app is opened, which book parts are played, listening progress updates, and searches, together with the time. Records made while you are signed in are linked to your account ID; others carry only a short code derived from your IP address and device type, not the IP address itself.
• App events for advertising measurement. The app includes the Meta (Facebook) SDK, which sends Meta app installs and opens, completed registration (and its method), completed onboarding, book views (book ID and title), and the first time a book is played in a session. We use these events to measure and improve our own Neomi ads on Meta. On Android, the SDK may also send your device’s advertising ID; on iPhone it does not collect the advertising identifier (IDFA).
• Technical information. Delivering pages, images, and audio exposes your IP address and request information to the servers serving them. Hosting and content delivery services may log browser/device information, requested URLs, timestamps, and errors for delivery, troubleshooting, and security. Requested URLs can include search terms and book identifiers.
• Support messages. If you contact us, we receive your email address and whatever information you choose to include, and use it to respond and resolve your request.

The service does not collect payment card details (payments are handled entirely by Apple or Google), record your microphone, or request access to your contacts, camera, photos, or precise device location. The app does not show advertising. Collections may display sponsor names, logos, and links.

We use the information above to sign you in and manage your account, provide and verify Neomi PRO, synchronize your progress, favorites and settings, deliver search results, generate or retrieve summaries and narration, remember your preferences, display your collection progress, understand how the service is used so we can improve it, measure the effectiveness of our own advertising, answer support requests, and keep the service working securely.

Where applicable law requires a legal basis, we process information as necessary to provide the service you request, for legitimate interests in operating and securing it and responding to inquiries, or to meet legal obligations. Where consent is required for a particular activity, we will request it separately. Reading this policy is not consent to unrelated processing.

We do not sell your personal information, and we do not share your search text with advertisers. The app events described above are shared with Meta only to measure and improve our own ads for Neomi.

We use the following services to provide the app’s features:

• Google Gemini: receives search text for book identification and book information for generating summaries. Google Privacy Policy.
• Google Books: receives search queries or book identifiers to return book information. Google-hosted cover images can be loaded directly by your device. Google Privacy Policy.
• ElevenLabs: receives generated narration text and the selected synthetic voice to create audio. We do not record or send your own voice. ElevenLabs Privacy Policy.
• Supabase: provides sign-in; stores account details (email, account ID, and the profile details from Google or Apple), your synchronized progress, favorites and settings, and usage statistics; and stores and serves the book catalog, summaries, cover images, and audio. Your device may connect directly to its storage service to retrieve media. Supabase Privacy Policy.
• Google Sign-In (Android) and Sign in with Apple (iPhone): confirm your identity when you choose to sign in with them and share the account details described above. Google Privacy Policy, Apple Privacy Policy.
• Apple App Store and Google Play: process Neomi PRO payments and subscriptions, and send us the purchase details described above. Your payment details stay with them. Apple Privacy Policy, Google Privacy Policy.
• Meta Platforms: receives the app events described above, along with device information such as model, operating system, app version, and IP address, to measure our advertising. Meta Privacy Policy.
• Hosting and delivery providers: process the network requests needed to serve the app, including the technical information described above.

Provider processing and retention also depend on their applicable service terms and our service configuration. Your progress, favorites and account details are not included in our requests to AI or narration providers. We may disclose information when required by law or when necessary to protect the service and users from abuse.

External links, including sponsor links, lead to services with their own privacy policies. Remote images and media disclose connection information to their hosts when loaded. Service providers may process information outside your country; where required, international transfers must use safeguards recognized by applicable law.

On the website, we use browser local storage to remember your narrator choice and collection progress across visits; the website does not set advertising or analytics cookies. Browser or device settings can block or remove local storage, which may prevent preferences and progress from being remembered. In the app, your sign-in session is kept in the phone’s secure storage, and progress, favorites and settings in the app’s own storage.

On Android you can reset or delete your advertising ID in your device’s Google settings (Ads). On iPhone the app does not ask to track you and does not collect the advertising identifier.

Listening plays synthetic narration through your device’s audio output; it does not require microphone access. Network access is needed to retrieve content. Any future feature requiring additional sensitive permissions will need an appropriate explanation and permission request before access.

• Local preferences and progress remain until you change them, clear the site’s data, or your browser removes them.
• Search caches are held in server memory to avoid repeating requests and last until that server process is restarted or the cache is cleared. Separate provider or hosting records may outlast this cache.
• Account details, synchronized progress, favorites and settings are kept until you delete your account, then removed; provider backups may keep copies for a limited period.
• Purchase records are kept while your subscription is active and afterwards for as long as needed to handle refunds, disputes, and tax and accounting obligations. Deleting your account does not cancel a subscription; cancel it in the App Store or Google Play.
• Usage statistics are kept while we need them to understand and improve the service. When you delete your account, they are unlinked from it.
• Book summaries and generated audio are stored as shared catalog content for reuse, rather than as a personal listening history, and remain while needed for the catalog.
• Support correspondence and operational records are retained as needed to resolve inquiries, operate and secure the service, and meet applicable legal obligations. Retention depends on the record’s purpose and the provider’s logging and backup settings. Records required for an unresolved dispute, security incident, or legal obligation may be retained until that need ends.

External API connections use HTTPS, and provider credentials are kept on the server rather than in the browser. Access to service systems should be limited to authorized operators. No transmission or storage method can guarantee absolute security.

Delete your account in the app under Profile → Delete account, or follow the steps on our account deletion page. This removes your email address, Google or Apple profile details, account ID, and the progress, favorites and settings stored with your account, and unlinks your usage statistics from it. If you signed in with Apple, we also revoke Neomi’s access to your Apple ID. The app removes its copy of your history and favorites from your phone when you are signed out.

On the website, no account is required. You can remove locally saved information without contacting us:

1. Open your browser’s settings and find the site data or storage settings for the Neomi website.
2. Clear the site’s stored data. This removes saved collection progress and narrator preferences in that browser.
3. Repeat for each browser or device you use. You can also unmark individual completed days within a collection.

To request deletion of personal information held by us, including support correspondence, email support@resty.ge with the subject “Neomi data deletion request.” Describe the information involved and, if relevant, the approximate date of your interaction. We may ask for enough information to verify the request, and will explain any records that must be retained and why. Clearing local storage does not erase server or provider records.

Depending on applicable law, you may also request access, correction, a copy, restriction of processing, or object to certain processing; you may withdraw consent where processing relies on it and complain to your local data protection authority. We respond within the time required by applicable law. Activity recorded while you were not signed in is not linked to an account, so some requests may require additional context to identify the relevant records.

Neomi is a general reading and listening service, not a service designed specifically for children under 13. Do not submit children’s personal information through search or support. If you believe a child has provided personal information, contact us so we can investigate and delete it where appropriate.

Where local law requires parental or guardian involvement for a young person’s use of the service, that requirement applies.

We update this policy when our features or data practices change and revise the date at the top of this page. Material changes will be brought to your attention in the service where required, and we will request consent where applicable before beginning new processing that requires it.

See our Terms and Conditions for the rules governing use of Neomi.

ი/მ ტესტიო operates neomi. Registration number: 01008037033.

For privacy requests, deletion requests, questions about these terms, or content concerns, email support@resty.ge. Please identify Neomi and describe your request. Do not send passwords, payment details, or identity documents in your initial message.